CANCELLATION AND REFUND POLICY

These Policies are valid for the website https://goldengem.net/

  1. DESCRIPTION

The reimbursement is the request of a client to receive the total or partial amount, defined in the contractual conditions of the digital service contracted and paid.

  1. REASONS FOR REFUND
  • The delivery date of the contracted digital services exceeds by more than 45 business days from the defined delivery date without the client having the operational service or the reports in the cases of audits and consultancies.
  • An incorrect amount has been charged to the client, the refund applies for the difference.
  • Due to the different scenarios that may exist in online purchases and different digital services, all those cases not contemplated in these policies will be reviewed and processed by goldengem.net individually.
  1. REQUIREMENTS
  • To request a refund, you will be asked for the following information, which you can send by email, chat or by phone:
  • Order number with which you bought your product. (It is found in the MY ACCOUNT option).
  • Description of the order and service.
  • Reason for which the refund is requested.
  • Form of payment with which the purchase was acquired.
  • Once the receipt of the refund request is confirmed, the review process will proceed. The receipt of the request does not imply the authorization of the refund.
  • Reimbursement requests will be analyzed and the client will be notified both in cases of proceeding and in cases of non-proceeding of refunds and the reasons.
  1. TIME

The estimated times for processing a Refund once it has been authorized are:

  • Payment with TDC time from 10 to 15 business days.
  • International Bank Transfers, 10 business days.

The following exceptions apply to refunds.

Due to the nature of digital services and possible computer bugs, before requesting a refund, the customer must notify the support team of any possible incidents, so that our team, within the guarantee period, can correct the errors at no cost to the customer. .

* Expenses for refunds in international transfers will be charged in full to the recipient of the refund, in this case the client.