DELIVERY, RETURN AND GUARANTEE POLICY
These Policies are valid for the website https://goldengem.net/ and it is understood that at the time of purchasing any of our products or services the client accepts the terms, conditions and delivery policies specified below.
1. RECEPTION OF DIGITAL SERVICES
It is an essential condition that at the time of receiving the digital services and within the following 15 days, any incident is communicated to GOLDEN GEM SA, said incident by e-mail to hello@goldengem.net within a maximum period of 15 days from the service reception.
2. RECEIPT OF THE SERVICE OR REPORTS
It is an essential condition that GOLDEN GEM SA be notified of any incident or claim that has occurred during or after receiving the provision of digital services, notifying by e-mail to hello@goldengem.net within a maximum period of 15 days from the commissioning of the service or receipt of reports.
3. GUARANTEES
The guarantee of all our services will be established by GOLDEN GEM SA, being defined in 3 months from the delivery of complex digital products (websites, ecommerce, programming, etc.) and 7 business days for advisory products, consulting, digital content, etc. .
4.- CONFIDENTIALITY
GOLDEN GEM SA guarantees the security of its clients’ information, which travels in an encrypted manner to our secure site and is handled in such a way that it cannot be decrypted by agents external to us.
5.- AVAILABILITY AND PRICES
The prices are expressed in AMERICAN DOLLARS ($USD), according to the reference exchange rate on EUROS (€EUR) on the day of the transaction. They may also be subject to change without prior notice.
GOLDEN GEM SA ensures the availability of the products and services displayed on the portal.
6.- PAID
The client is obliged to pay / settle / cancel the purchase order made by the GOLDEN GEM SA portal in its entirety.
The type of payment is by credit card VISA or MASTER CARD
GOLDEN GEM SA is affiliated with the Verified by Visa and Master Security Code service in order to offer its customers the greatest possible security and confidence when making their online payments.
7.- ORDER POLICIES
The customer must provide complete billing information. In case the client does not have the complete address, the client can be supported to find the address, as long as it is a business address, company or places that due to their commercial, assistance or governmental nature are of public interest, having to For these purposes, the client provides at least the telephone number, email address and name of the contact.
GOLDEN GEM SA reserves the right not to deliver information to the client in case the latter has incurred in the delivery of partial or misleading information about their identity.
9.- DELIVERY POLICIES.
GOLDEN GEM SA does not deliver physical products, all the information related to the client’s project (documents, backups, invoices, etc.) will be available to our clients digitally upon request in cases of sensitive information and from the MI section ACCOUNT for non-sensitive information.
The estimated delivery time of the digital services and reports will be agreed once the scope and effort of the project to be carried out has been estimated.
10.- CANCELLATIONS
Once the Purchase Order has been sent and processed, through our portal, GOLDEN GEM SA could have the following events for cancellations
We will accept cancellations of any purchase order within the next 24 hours of request, as long as it has not been billed and dispatched. In this case, the client must request the refund or cancellation of the payment either with a deposit or bank transfer and/or with a credit card, in order to proceed with its return, provided that it complies with the conditions explained above.
Lack of understanding between the client and GOLDEN GEM SA in the provision of the necessary content and resources so that GOLDEN GEM SA can execute the project in an orderly manner, in which case an assessment of the time invested until the moment of the contractual rupture will be made in order to proceed to the cancellation of the service and the partial reimbursement if appropriate based on the advanced amount and the time invested by the GOLDEN GEM SA team.
To cancel your purchase order or any of its items, the customer must contact us through the Customer Service Center, at the email address hello@goldengem.net.
11.- LIMIT AND LIABILITY
Use of cards without authorization of the owner or stolen.
We are not responsible for purchases made with credit cards without prior authorization from the owner or stolen; it being understood that the person making the purchase is fully empowered to carry out the transaction and that, therefore, we cannot refuse to process it. Carrying out transactions over the internet without the prior consent of the owner or with stolen cards constitutes fraud which is punishable by Panamanian law.
Payment not recognized due to disagreements with the service or ignorance of the form of collection
We send information via email to our customers regarding our credit card payment providers. We are affiliated with a Financial Institution with high standards at the regional level, which provides us with credit card collection, serving as its sole responsibility to be a secure collection agent for our clients with the card-issuing bank. You are informed that the payment for the purchase will appear on your account statement under the name of GOLDEN GEM SA.
We do not accept under any circumstances, any payment not recognized by the client due to lack of knowledge of the method of collection or disagreements with the delivery. The fact of establishing a claim with the bank, thereby ignoring your purchase, implies a suspicion of potential fraud; Therefore, with the information on the order, signature of receipt of the order by the recipient, there will be sufficient evidence to support the claim that is filed. It will then be of vital importance that the client always contact us to clarify any point.
12.- CONSUMER PROTECTION
We are committed to abide by the provisions of the Consumer Protection and Defense Law and the guidelines regarding privacy policy.
13.- NOT FORESEEN
Any situation not provided for in these policies will be resolved by our Customer Service Center. Compliance with our agreements will be verified at all times under the philosophy of maximum customer satisfaction, under the understanding that there will be agents external to us that will prevent us from fulfilling our purpose.